Enhancing resource utilisation in service industries : the application of the Vanguard Method of systems thinking
Year of publication: |
2015
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Authors: | Jaaron, Ayham A. M. ; Backhouse, Chris J. ; Morton, Susan C. |
Published in: |
European journal of industrial engineering : EJIE. - Genevè : Inderscience Enterprises Ltd., ISSN 1751-5254, ZDB-ID 2384377-9. - Vol. 8.2014, 6, p. 861-883
|
Subject: | Vanguard Method | systems thinking | resource utilisation | cost reduction | service operations | service design | waste reduction | demand predictability | one stop resolution | longitudinal case studies | Dienstleistungssektor | Service industry | Abfallvermeidung | Waste prevention | Kostenmanagement | Cost management |
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