FLE adaptability in high contact and high customisable services : theoretical underpinnings and conceptual model
Year of publication: |
2014
|
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Authors: | Sony, Michael ; Mekoth, Nandakumar |
Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 19.2014, 1, p. 49-82
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Subject: | FLE work performance | FLE adaptability | high contact services | customisable services | conceptual model of adaptability | job satisfaction | Arbeitszufriedenheit | Job satisfaction | Arbeitsleistung | Job performance |
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