Hotel robots : an exploratory study of Generation Z customers in China
Year of publication: |
2022
|
---|---|
Authors: | Chen, Yujia ; Xue, Tao ; Tuomi, Aarni ; Wang, Ziya |
Published in: |
Tourism review. - Bingley : Emerald, ISSN 1759-8451, ZDB-ID 2412174-5. - Vol. 77.2022, 5, p. 1262-1275
|
Subject: | Generation Z | Hotel management | Robot service preference | Service robots | Roboter | Robot | Hotellerie | Hotel industry | China | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour |
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