How information technology automates and augments processes : insights from Artificial-Intelligence-based systems in professional service operations
Year of publication: |
2022
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Authors: | Spring, Martin ; Faulconbridge, James R. ; Sarwar, Atif |
Published in: |
Journal of operations management. - Bognor Regis : Wiley, ISSN 1873-1317, ZDB-ID 2013293-1. - Vol. 68.2022, 6/7, p. 592-618
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Subject: | artificial intelligence | customer contact | expertise | information technology | professional services | Informationstechnik | Information technology | Künstliche Intelligenz | Artificial intelligence | Automatisierung | Automation | IT-Berufe | IT professionals | Freie Berufe | Professional services | Unternehmensdienstleistung | Business services | Beziehungsmarketing | Relationship marketing |
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