Impact of Green IS, service innovation and customer experience in influencing customer satisfaction and environmental performance
Year of publication: |
2019
|
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Authors: | Mihardjo, Leonardus W. Wasono ; Sasmoko, Sasmoko ; Alamsjah, Firdaus ; Elidjen, Elidjen |
Published in: |
International Journal of Energy Economics and Policy : IJEEP. - Mersin : EconJournals, ISSN 2146-4553, ZDB-ID 2632577-9. - Vol. 9.2019, 6, p. 379-385
|
Subject: | Green information system | service innovation | customer satisfaction | Indonesia | Kundenzufriedenheit | Customer satisfaction | Indonesien | Umweltmanagement | Environmental management | Dienstleistungsqualität | Service quality | Innovation | Dienstleistung | Services | Beziehungsmarketing | Relationship marketing | Konsumentenverhalten | Consumer behaviour |
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