Improving services supply management in the defense sector : how the procurement process affects B2B service quality
Year of publication: |
2015
|
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Authors: | Hawkins, Timothy G. ; Gravier, Michael J. ; Berkowitz, David ; Muir, William A. |
Published in: |
Journal of purchasing and supply management. - Amsterdam : Elsevier Science, ISSN 1478-4092, ZDB-ID 2111016-5. - Vol. 21.2015, 2, p. 81-94
|
Subject: | Services | Procurement | Supply management | Service quality | Information processing theory | Structural equation modeling | Defense | Beschaffung | Dienstleistungsqualität | Lieferantenmanagement | Supplier relationship management | Qualitätsmanagement | Quality management |
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