Is traffic police SERVQUAL assessment different among drivers in terms of experience? : case study of the Philippines and South Africa
Year of publication: |
2024
|
---|---|
Authors: | De Jager, Johan W. ; Ayikwa, Lutete C. ; Steenkamp, Pieter |
Subject: | POLQUAL | SERVQUAL | Perceived Performance | Expectations | Marketing | Philippinen | Philippines | Südafrika | South Africa | Polizei | Police | Dienstleistungsqualität | Service quality | Vergleich | Comparison |
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