La qualité des services et leurs processus de production
Year of publication: |
2007-06
|
---|---|
Authors: | Giard, Vincent ; Balin, Savas |
Institutions: | Université Paris-Dauphine (Paris IX) |
Subject: | approche contingente des services | qualité perçue des services | ingénierie des services | ingénierie et management de la qualité |
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