Les normes de qualité dans les services professionnels : une lecture des pratiques à travers la théorie des conventions

The aim of this paper is to discuss the theoretical framework of quality management. We propose a conceptual model based on the convention theory. This framework enables to understand the quality as a social construct, but also the reasons why quality is managed by institutions. In this perspective, we demonstrate that the codes of deontology may be interpreted as a manifestation of a quality convention.

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Year of publication:	1998-06
Authors:	Isaac, Henri
Institutions:	Université Paris-Dauphine (Paris IX)
Subject:	Théorie des conventions \| norme \| qualité \| référentiel \| déontologie \| norm \| rules \| quality \| institutional theory \| deontology

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Series:	Economics Papers from University Paris Dauphine.
Type of publication:	Book / Working Paper
Notes:	Published in Finance Contrôle Stratégie, 1998, Vol. 1, no. 2. pp. 89-112.Length: 23 pages
Classification:	L15 - Information and Product Quality; Standardization and Compatibility ; M11 - Production Management
Source:	RePEc - Research Papers in Economics

Persistent link: https://www.econbiz.de/10011072982