A mixed-methods approach to identifying and exploring the causes of the electronic service gap between hospital website developers and users
Year of publication: |
2023
|
---|---|
Authors: | Hung, Wei-Hsi ; Tseng, Chih-Lang ; Chang, Fang-Kai ; Wu, Yi-Chen |
Published in: |
Technology analysis & strategic management. - London : Taylor & Francis Group, ISSN 1465-3990, ZDB-ID 1485021-7. - Vol. 35.2023, 10, p. 1296-1309
|
Subject: | E-service quality | expectation gap | hospital service quality | hospital website | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Website | Electronic Commerce | E-commerce | Kundenzufriedenheit | Customer satisfaction |
-
Online shopping experience in India : an examination of consumers world
Dutt, Maani, (2020)
-
Website-centric shopping experience
Míková, Ladislava, (2022)
-
A study on customer's perception of online banking and e-service quality among Chennai customers
Kumar, G., (2017)
- More ...
-
Effects of utilitarian and hedonic emotion on the use of online banking services
Hung, Wei-Hsi, (2021)
-
Understanding the virtual experiential value and its effect on travel intention
Li, Eldon Yu-zen, (2023)
-
Li, Eldon Yu-zen, (2023)
- More ...