Operational transparency : make your processes visible to customers and your customers visible to employees
Year of publication: |
March-April 2019
|
---|---|
Authors: | Buell, Ryan W. |
Published in: |
Harvard business review : HBR. - Boston, Mass. : Harvard Business School Publ. Corp., ISSN 0017-8012, ZDB-ID 2382-6. - Vol. 97.2019, 2, p. 102-113
|
Subject: | Prozessmanagement | Business process management | Arbeitszufriedenheit | Job satisfaction | Kundenzufriedenheit | Customer satisfaction | Transparenz | Transparency |
-
Redesigning rewards for improved fairness perception and loyalty
Hareendrakumar VR, (2020)
-
Chowdhury, Mohammed S., (2019)
-
Lederer, Matthias, (2016)
- More ...
-
"Last-place Aversion": Evidence and Redistributive Implications
Kuziemko, Ilyana, (2011)
-
The Labor Illusion: How Operational Transparency Increases Perceived Value
Buell, Ryan W., (2011)
-
Surfacing the Submerged State with Operational Transparency in Government Services
Buell, Ryan W., (2013)
- More ...