Scaling Customer Success : Building the Customer Success Center of Excellence

by Chitra Madhwacharyula, Shreesha Ramdas

Chapter 1: The Customer Success Center of Excellence -- Chapter 2: CS Business and Operational Models -- Chapter 3: Key Customer Success Workflows and Processes -- Chapter 4: Customer Onboarding: A Methodology. -- Chapter 5: Key Metrics and Beyond -- Chapter 6: Making Sense of Data -- Chapter 7: Designing for Scale -- Chapter 8: Role of CS Operations in Scaling a CS Practice -- Chapter 9: Extending CS CoE -- Chapter 10: Where are We Heading? -- Appendix A: The Evolution of Customer Service.

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Year of publication:	2023
Authors:	Madhwacharyula, Chitra ; Ramdas, Shreesha
Publisher:	2023.: Berkeley, CA : Apress 2023.: Berkeley, CA : Imprint: Apress
Subject:	Scaling Customer Success \| Customer Success Operations \| Customer Success Center of Excellence \| Digital Customer Success \| Tech Touch Customer Success \| Customer Success Automations \| Customer Success Metrics \| CS 2.0 \| CS 3.0 \| Next gen CS \| Beziehungsmarketing \| Relationship marketing \| Erfolgsfaktor \| Success factor \| Kundenservice \| Customer service \| Konsumentenverhalten \| Consumer behaviour

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Extent:	1 Online-Ressource (XX, 266 p. 70 illus.)
Type of publication:	Book / Working Paper
Language:	English
ISBN:	978-1-4842-9192-4 ; 978-1-4842-9191-7 ; 978-1-4842-9193-1
Other identifiers:	10.1007/978-1-4842-9192-4 [DOI]
Source:	ECONIS - Online Catalogue of the ZBW

Persistent link: https://www.econbiz.de/10014248056