Self-Service-Portale mit Schwerpunkt Service-Request-Management: Analyse der Eignung existierender Software-Tool-Kategorien
Alternative title: | Self-Service Portals with a Focus on Service Request Management: Analysis of the Suitability of Existing Software Tool Categories |
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Year of publication: |
2021
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Authors: | Floerecke, Sebastian |
Published in: |
HMD Praxis der Wirtschaftsinformatik. - Wiesbaden : Springer Fachmedien Wiesbaden, ISSN 2198-2775. - Vol. 59.2021, 2, p. 683-693
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Publisher: |
Wiesbaden : Springer Fachmedien Wiesbaden |
Subject: | Self-Service-Portal | ITSM-Software-Suite | Service-Request-Management | IT-Service-Katalog | IT-Service-Management | Marktrecherche | Experteninterviews | Tool-Vergleich | Querschnittanalyse | Self-service portal | ITSM software suite | Service request management | IT service catalogue | IT service management | Market research | Expert interviews | Tool comparison | Cross-sectional analysis |
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Floerecke, Sebastian, (2022)
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Self-Service-Portale für das IT-Service-Request-Management: Identifikation relevanter Use-Cases
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Best-Practices für die Gestaltung von IT-Service-Katalogen und den Einsatz von Self-Service-Portalen
Floerecke, Sebastian, (2020)
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Self-Service-Portale für das IT-Service-Request-Management: Identifikation relevanter Use-Cases
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Best-Practices für die Gestaltung von IT-Service-Katalogen und den Einsatz von Self-Service-Portalen
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Cloud computing ecosystem model: evaluation and role clusters
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