Service Undone: A Grounded Theory of Strategically Constructed Silos and Their Impact on Customer-Company Interactions from the Perspective of Retail Employees
Year of publication: |
2010-05-01
|
---|---|
Authors: | O'Reilly, Kelley A. |
Publisher: |
USU |
Subject: | customer experience management | customer relationship management | customer service | customer-company interaction | retail | silos | Advertising and Promotion Management | Business Administration, Management, and Operations | Organizational Behavior and Theory |
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