Simulation method to improve hospital service quality
Year of publication: |
2014
|
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Authors: | Ahmed, Shamsuddin |
Published in: |
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1935-5688, ZDB-ID 2498765-7. - Vol. 6.2014, 3, p. 96-117
|
Subject: | Design of Experiment | Hospital Service | Resource Utilization | Service Quality | Simulation | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Qualitätsmanagement | Quality management |
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