The effect of social proximity, attribution, and guilt on accepting dysfunctional customer behavior
Year of publication: |
2024
|
---|---|
Authors: | Tomazelli, Joana Boesche ; Rohden, Simoni F. ; Espartel, Lélis Balestrin |
Published in: |
Service business. - Berlin : Springer, ISSN 1862-8508, ZDB-ID 2279938-2. - Vol. 18.2024, 1, p. 133-159
|
Subject: | Attribution theory | Construal level theory | Customer dishonesty | Guilt | Trust | Konsumentenverhalten | Consumer behaviour | Vertrauen | Confidence | Emotion | Experiment | Beziehungsmarketing | Relationship marketing |
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