The impact of an aircraft's service environment on perceptions of in-flight food quality
Year of publication: |
June 2016
|
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Authors: | Messner, Wolfgang |
Published in: |
Journal of air transport management. - Amsterdam [u.a.] : Elsevier, ISSN 0969-6997, ZDB-ID 1208154-1. - Vol. 53.2016, p. 123-130
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Subject: | Airline catering | Airline industry | Cabin staff service | Customer satisfaction | In-flight food quality | Service environment | Kundenzufriedenheit | Dienstleistungsqualität | Service quality | Fluggesellschaft | Airline | Luftverkehr | Air transport | Produktqualität | Product quality | Lebensmittel | Food | Passagierluftverkehr | Air passenger transport | Luftfahrzeug | Aircraft |
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