The moderating effects of theatrical components on the relationship between emotional labor and emotional exhaustion
Year of publication: |
2014
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Authors: | Yang, Dong-jenn ; Ma, Tsung-kuang E. ; Lee, Sheng-hsiung |
Published in: |
International journal of management, economics and social sciences : IJMESS. - Jersey City, NJ : [Verlag nicht ermittelbar], ISSN 2304-1366, ZDB-ID 2678845-7. - Vol. 3.2014, 1, p. 36-58
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Subject: | Emotional labor | emotional exhaustion | dramaturgy theory | theatrical components | service marketing | Emotion | Stress | Work stress |
Extent: | graph. Darst. |
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Type of publication: | Article |
Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
Language: | English |
Notes: | Systemvoraussetzung: Acrobat Reader |
Other identifiers: | hdl:10419/93233 [Handle] |
Classification: | L84 - Personal and Professional Services ; M31 - Marketing ; M54 - Labor Management (team formation, worker empowerment, job design, tasks and authority, job satisfaction) |
Source: | ECONIS - Online Catalogue of the ZBW |
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Yang, Dong-Jenn, (2014)
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Yang, Dong-Jenn, (2014)
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