The new production of users : changing innovation collectives and involvement strategies

Acknowledgments -- About the editors -- About the contributors -- Introduction to the new production of users / Sampsa Hyysalo, Torben Elgaard Jensen and Nelly Oudshoorn -- Rethinking and extending theoretical approaches to the production of users in innovation -- Protecting the right to innovate : our innovation "wetlands" / Andrew W. Torrance and Eric von Hippel -- User representation : a journey towards conceptual maturation / Sampsa Hyysalo and Mikael Johnson -- How user assemblage matters : constructing learning-by-using in the case of wind turbine technology in Denmark 1973-1990 / Kristian H. Nielsen -- User-producer engagements between democratized technology and industrial strategizing -- Making work visible / Lucy Suchman -- Making sense of user involvement : hopes, fears and pragmatics / Torben Elgaard Jensen and Morten Krogh Petersen -- Generification as a strategy : how software producers configure products, manage user communities and segment markets / Neil Pollock, Robin Williams and Luciana D?Adderio -- Innovation practices and user communities -- Innovation in civil society : the socio-material dynamics of a community innovation / Stefan Verhaegh, Ellen van Oost, and Nelly Oudshoorn -- User communities as multi-functional spaces : innovation, collective voice, demand articulation, peer informing and professional identity (and more) / Hajar Mozaffar -- Unwanted innovation and non-users -- "We walk straight past the screens" : the power of non-users of a hospital information system / Line Melby and Pieter Toussaint -- Users, non-users and "resistance" to pharmaceuticals / Kate Weiner and Catherine Will -- Diy research in the psychonaut subculture : a case of unwanted user innovation / Johan Soderberg -- Afterword / Trevor Pinch -- Index