THE ROLE OF AN INTEGRATED E-LEARNING PLATFORM IN INCREASING THE PROCESSMANAGEMENT EFFICIENCY

This paper aims to present the steps taken and solutions implemented at the Cisco Networking Academy of the University of Bucharest in order to increase the process-management efficiency and the student satisfaction degree, mainly via the implementation of an own e-learning learning platform.The results are a significant improvement of work relationships, due to the fact that everyone's responsibilities are clearly defined together with the expectations for each employee. Furthermore, productivity tools enable us and our instructors to concentrate on increasing the quality of our students' learning experience in order to obtain even higher degrees of student satisfaction, retention, and promovability as a direct measure of teaching/learning success.