The Routledge handbook of service research insights and ideas
Year of publication: |
2020
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Other Persons: | Bridges, Eileen (ed.) ; Fowler, Kendra (ed.) |
Publisher: |
2020: London : Routledge |
Subject: | Service-Dominant Logic | Service-dominant logic | Dienstleistungsinnovation | Service innovation | Forschung | Research |
Description of contents: | Table of Contents [gbv.de] |
Published items: |
24 hits in ECONIS - Online Catalogue of the ZBW
|
Extent: | xix, 521 Seiten Illustrationen |
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Series: | |
Type of publication: | Book / Working Paper |
Type of publication (narrower categories): | Aufsatzsammlung ; Handbuch ; Handbook ; Lehrbuch ; Textbook |
Language: | English |
Notes: | Includes bibliographical references and index |
ISBN: | 978-0-8153-7253-0 ; 978-1-351-24523-4 |
Source: | ECONIS - Online Catalogue of the ZBW |
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The Routledge handbook of service research insights and ideas
Bridges, Eileen, (2020)
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A framework for innovative service design
Furrer, Olivier, (2016)
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Including customers in health service design
Perrott, Bruce E., (2013)
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Consumer innovativeness : impact on expectations, perceptions, and choice among retail formats
Fowler, Kendra, (2010)
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An experiential exercise in service environment design
Fowler, Kendra, (2012)
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Service environment, provider mood, and provider-customer interaction
Fowler, Kendra, (2012)
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