The satisfaction of healthcare consumers : analysis and comparison of different methodologies
Year of publication: |
2023
|
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Authors: | Vieira, Inês ; Ferreira, Diogo R. ; Pedro, Maria Isabel |
Published in: |
International transactions in operational research : a journal of the International Federation of Operational Research Societies. - Oxford : Wiley-Blackwell, ISSN 1475-3995, ZDB-ID 2019815-2. - Vol. 30.2023, 1, p. 545-571
|
Subject: | factor analysis | multicriteria satisfaction analysis | ordinal logistic regression | patient satisfaction | quality of healthcare | structural equation modeling | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Faktorenanalyse | Factor analysis | Krankenhaus | Hospital | Strukturgleichungsmodell | Structural equation model | Gesundheitswesen | Health care system | Patienten | Patients | Multikriterielle Entscheidungsanalyse | Multi-criteria analysis | Regressionsanalyse | Regression analysis | Zufriedenheit | Satisfaction |
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