The value of service robots from the hotel guest's perspective : a mixed-method approach
Year of publication: |
2021
|
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Authors: | Lin, Ingrid Y. ; Mattila, Anna S. |
Published in: |
International journal of hospitality management. - Amsterdam [u.a.] : Elsevier, ISSN 0278-4319, ZDB-ID 1074264-5. - Vol. 94.2021, p. 1-21
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Subject: | Attitude | Mixed-method | Perceived value | Qualitative study | Service robot | Structural equation modeling | Roboter | Robot | Hotellerie | Hotel industry | Strukturgleichungsmodell | Structural equation model | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Betriebliche Wertschöpfung | Value creation |
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