Theory and practice of customer-related improvements : a systematic literature review
Year of publication: |
2023
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Authors: | Gyllenhammar, Daniel ; Eriksson, Erik Masao ; Eriksson, Henrik |
Published in: |
Total quality management & business excellence. - Abingdon : Routledge, Taylor & Francis Group, ISSN 1478-3371, ZDB-ID 2129076-3. - Vol. 34.2023, 2, p. 201-219
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Subject: | customer | improvement | literature review | management | practice | system | theory |
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СОВЕРШЕНСТВОВАНИЕ КАЧЕСТВА УПРАВЛЕНИЯ И КОНТРОЛЯ МАТЕРИАЛЬНЫХ ПОТОКОВ В ГАЗОВОЙ ПРОМЫШЛЕННОСТИ
СЕРГЕЕВНА, ХАРЧЕВА ЮЛИЯ, (2009)
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Scarf, Philip A., (2024)
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Has Management Accounting Research been critical?
Hopper, Trevor, (2016)
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How to facilitate improvements in public service systems : propositions for action
Gyllenhammar, Daniel, (2023)
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From one-sized to over-individualized? Service logic’s value creation
Eriksson, Erik Masao, (2018)
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Representative co-production : broadening the scope of the public service logic
Eriksson, Erik Masao, (2019)
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