Toward holistic experience-oriented service innovation : co-creating sustainable value with customers and society
Year of publication: |
2023
|
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Authors: | Kandampully, Jay ; Bilgihan, Anil ; Riel, Allard C. R. van ; Sharma, Anuj |
Published in: |
The Cornell hospitality quarterly. - Thousand Oaks, Calif. : Sage, ISSN 1938-9663, ZDB-ID 2381244-8. - Vol. 64.2023, 2, p. 161-183
|
Subject: | ecosystems | experience footprint | hospitality | hospitality ecosystem | innovation | soul of hospitality service innovation | Innovation | Krankenhaus | Hospital | Innovationsmanagement | Innovation management | Kundenintegration | Customer integration | Dienstleistungsinnovation | Service innovation | Nachhaltige Entwicklung | Sustainable development | Dienstleistungsqualität | Service quality |
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