Understanding consumer perceptions and attitudes toward smart retail services
Year of publication: |
2022
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Authors: | Lin, Chen-yu |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 36.2022, 8, p. 1015-1030
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Subject: | Intellectual unmanned convenience store | Self-service technology | Service innovation | Smart services | Structural equation modeling | Unified theory of acceptance and use of technology | Konsumentenverhalten | Consumer behaviour | Innovationsakzeptanz | Innovation adoption | Einzelhandel | Retail trade | Selbstbedienung | Self-service | Innovation | Strukturgleichungsmodell | Structural equation model | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
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