Waiting in multi-stage services : an exploration across service industries
Year of publication: |
2015
|
---|---|
Authors: | Bergh, Dennis G. von ; Ghijsen, Paul W. T. ; Gelderman, Cees J. ; Tuninga, Ronald S. J. |
Published in: |
International journal of business and globalisation : IJBG. - Genève [u.a.] : Inderscience Enterprises, ISSN 1753-3627, ZDB-ID 2416804-X. - Vol. 14.2015, 2, p. 187-207
|
Subject: | waiting in stages | multi-stage services | service evaluation | service management | Dienstleistungssektor | Service industry | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Dienstleistungsmanagement | Service management | Dienstleistungsmarketing | Services marketing | Dienstleistung | Services | Unternehmensdienstleistung | Business services |
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