What determines behavioural intention in health services? : a four-stage loyalty model
Year of publication: |
2024
|
---|---|
Authors: | George, Ajimon ; Sahadevan, Jobin |
Published in: |
Rajagiri management journal. - Bingley, United Kingdom : Emerald Publishing, ISSN 2633-0091, ZDB-ID 3064235-8. - Vol. 18.2024, 2, p. 180-197
|
Subject: | Service quality dimensions | Patient satisfaction | Trust | Commitment | Loyalty development | Behavioural intention | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Vertrauen | Confidence | Krankenhaus | Hospital | Patienten | Patients | Strukturgleichungsmodell | Structural equation model | Gesundheitswesen | Health care system |
-
A meta-analysis of the determinants of patient satisfaction and loyalty
Olesen, Karin, (2022)
-
Miao, Rui, (2020)
-
SEM of service quality to predict overall patient satisfaction in medical clinics : a case study
Johnson, Dana M., (2015)
- More ...
-
George, Ajimon, (2013)
-
Risks in Internet Banking: Sample Evidence from Idukki District, Kerala
George, Ajimon, (2012)
-
George, Ajimon, (2015)
- More ...