Why Do Dissatisfied Customers in the Business-to-Business Services Sector Stay With Their Existing Service Providers? An Exploratory Study
Year of publication: |
2004-11-29
|
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Authors: | Yanamandram, Venkata K. ; White, L. |
Publisher: |
Research Online |
Subject: | customer dissatisfaction | business-to-business | services | conceptual model | exploratory study |
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