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Search: subject:"Customer experience"
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Beziehungsmarketing
8,242
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8,242
Consumer behaviour
4,375
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4,375
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2,408
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2,406
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1,814
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1,813
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1,396
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1,396
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1,066
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1,066
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1,053
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1,053
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851
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851
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845
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840
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814
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812
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694
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682
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658
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657
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619
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619
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607
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606
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571
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563
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561
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561
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523
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513
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460
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448
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445
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38
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27
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25
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20
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20
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20
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19
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19
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19
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18
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18
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18
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18
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17
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17
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17
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16
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14
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14
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13
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13
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1
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1
International Communication Management Conference <10., 2024, Ahmedabad>
1
International Conference on Information and Communication Technologies in Tourism <(1999 :Innsbruck, Austria)>
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1
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1
Ludwig-Maximilians-Universität München
1
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1
Nomos Verlagsgesellschaft
1
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1
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1
Soproni Egyetem
1
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1
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1
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1
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480
Journal of retailing and consumer services
471
SpringerLink / Bücher
256
Industrial marketing management : the international journal for industrial and high-tech firms
242
International journal of hospitality management
192
The journal of services marketing
126
The journal of business & industrial marketing
96
Journal of strategic marketing
94
Journal of the Academy of Marketing Science
88
Journal of hospitality marketing & management
82
Asia Pacific journal of marketing and logistics
80
International journal of contemporary hospitality management
79
Service business
77
The service industries journal
77
Journal of travel and tourism marketing
75
Tourism management : research, policies, practice
75
The journal of product & brand management
73
Springer eBook Collection / Business and Economics
69
Marketing intelligence & planning
62
Journal of service management
58
Journal of marketing
54
Journal of retailing
52
Technological forecasting & social change : an international journal
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
51
The journal of brand management : an international journal
51
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
50
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
50
Psychology & marketing
48
Services marketing quarterly
48
Journal of service research
46
Springer eBook Collection
44
European journal of operational research : EJOR
43
Journal of business-to-business marketing
43
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
43
Journal of promotion management : innovations in planning and applied research
43
International journal of retail and distribution management
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
41
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
41
International journal of production economics
40
Journal of marketing analytics : JMA
38
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ECONIS (ZBW)
8,355
RePEc
8
Other ZBW resources
5
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1
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8,368
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Date (oldest first)
1
Customer Centricity : Innovative Unternehmenspraxis: Insights, Strategien und Impulse
O'Gorman, Susanne
(
ed.
);
Schuster, Gabriele
(
ed.
)
-
2024
, Umsetzung und Messung ihrer
Customer-Experience
-Projekte unterstützt. Ihre Schwerpunkte liegen im Bereich
Customer
Experience
…
Persistent link: https://www.econbiz.de/10014467022
Saved in:
2
Uncovering the gamified
customer
experience
in the retail environment
Disse, Isabel Kittyma
;
Olsson, Marcus
- In:
International journal of retail and distribution management
51
(
2023
)
7
,
pp. 955-971
Persistent link: https://www.econbiz.de/10014315186
Saved in:
3
How footwear companies can use online CX to WOW customers
Silva, Susana C.
;
Dias, Joana Carmo
;
Braga, Beatriz
- In:
International journal of retail and distribution management
51
(
2023
)
4
,
pp. 465-483
Persistent link: https://www.econbiz.de/10014281078
Saved in:
4
The
customer
experience
in Thailand's multichannel retail environments
Kedwadee Sombultawee
;
Thanchanok Tansakul
- In:
Asia-Pacific journal of business administration
15
(
2023
)
1
,
pp. 117-138
Persistent link: https://www.econbiz.de/10013537563
Saved in:
5
What matters most to ultra-high-net-worth individuals? : exploring the UHNWI luxury
customer
experience
(ULCX)
Klaus, Philipp
- In:
The journal of product & brand management
31
(
2022
)
3
,
pp. 368-376
Persistent link: https://www.econbiz.de/10013164342
Saved in:
6
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
7
QR code m-payment from a
customer
experience
perspective
Eren, Berrin Arzu
- In:
Journal of financial services marketing
29
(
2024
)
1
,
pp. 106-121
Persistent link: https://www.econbiz.de/10014479204
Saved in:
8
Demonstrating the influencing factors and outcomes of
customer
experience
in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
9
A framework to improve the digital
customer
experience
in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
10
Impact of virtual reality immersion on
customer
experience
: moderating effect of cross-sensory compensation and social interaction
Mou, Yupeng
;
Fan, Jiao
;
Ding, Zhihua
;
Khan, Inayat
- In:
Asia Pacific journal of marketing and logistics
36
(
2024
)
1
,
pp. 26-47
Persistent link: https://www.econbiz.de/10014486651
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