Madhwacharyula, Chitra; Ramdas, Shreesha - 2023
Chapter 1: The Customer Success Center of Excellence -- Chapter 2: CS Business and Operational Models -- Chapter 3: Key … Customer Success Workflows and Processes -- Chapter 4: Customer Onboarding: A Methodology. -- Chapter 5: Key Metrics and Beyond …Customer Success is a relatively a new discipline that focuses on maximizing customer business value and outcomes …