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~isPartOf:"Journal of business research : JBR"
~subject:"Kundenzufriedenheit"
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Kundenzufriedenheit
Consumer behaviour
820
Konsumentenverhalten
820
Relationship marketing
626
Beziehungsmarketing
624
Innovation
617
Brand management
583
Markenführung
583
Innovation management
541
Innovationsmanagement
540
Firm performance
412
Unternehmenserfolg
412
Brand image
384
Markenimage
384
Corporate social responsibility
341
Corporate Social Responsibility
339
Marketing management
319
Marketingmanagement
319
Strategisches Management
275
Strategic management
274
Knowledge management
258
Lieferantenmanagement
258
Supplier relationship management
258
Wissensmanagement
258
Brand
247
Markenartikel
240
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Social web
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217
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206
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170
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165
SME
165
Organisatorischer Wandel
161
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161
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160
Service quality
160
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Balaji, M. S.
5
Chebat, Jean-Charles
4
Gustafsson, Anders
4
De Keyser, Arne
3
Gallan, Andrew S.
3
Martin, Drew
3
McColl-Kennedy, Janet R.
3
Prentice, Catherine
3
Ali, Faizan
2
Babin, Barry J.
2
Baker, Thomas L.
2
Barnes, Donald C.
2
Beitelspacher, Lauren Skinner
2
Chan, Kimmy Wa
2
Chen, Pei-Chi
2
Chi, Nai-Wen
2
Ciuchita, Robert
2
Ekinci, Yuksel
2
Evanschitzky, Heiner
2
Folse, Judith Anne Garretson
2
Ghanbarpour, Tohid
2
Giebelhausen, Michael
2
Gloor, Peter A.
2
Grégoire, Yany
2
Gäthke, Jana
2
Huang, Minxue
2
Hutzinger, Clemens
2
Japutra, Arnold
2
Krishen, Anjala S.
2
Krishnan, Balaji C.
2
Kunz, Werner
2
Kuppelwieser, Volker
2
Kwon, Sang Jib
2
Lassala, Carlos
2
Lewin, Jeffrey E.
2
Molinillo, Sebastian
2
Momparler, Alexandre
2
Núñez-Pomar, Juan
2
Orsingher, Chiara
2
Papamichail, Nadia
2
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Journal of business research : JBR
Journal of retailing and consumer services
303
International journal of hospitality management
203
The journal of services marketing
151
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
103
The service industries journal
98
Journal of hospitality marketing & management
93
International journal of contemporary hospitality management
85
Journal of travel and tourism marketing
85
Tourism management : research, policies, practice
76
Journal of service research : JSR
63
Industrial marketing management : the international journal for industrial and high-tech firms
62
The TQM journal : the international review of organizational improvement
62
Service business
59
International journal of productivity and quality management : IJPQM
58
Journal of service management
58
Cogent business & management
56
Services marketing quarterly
56
Asia Pacific journal of marketing and logistics
54
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
50
Journal of strategic marketing
49
Journal of the Academy of Marketing Science
47
Journal of air transport management
44
The international journal of bank marketing : IJBM
44
Total quality management & business excellence
43
International journal of services and operations management
42
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
42
European journal of marketing : EJM
41
Psychology & marketing
41
The journal of business & industrial marketing
41
International journal of quality and service sciences
40
International journal of electronic customer relationship management : IJECRM
39
International journal of quality & reliability management
35
Tourism management perspectives : TMP
35
Journal of retailing
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
34
Managing service quality : MSQ ; an international journal
33
SpringerLink / Bücher
33
Journal of hospitality and tourism insights
32
Journal of marketing
32
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ECONIS (ZBW)
206
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1
Does customer participation moderate the effects of innovation on cost-based financial performance? : an examination of different forms of customer participation
Yuk, Hyeyeon
;
Garrett, Tony C.
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013534244
Saved in:
2
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
3
Effects of revenue
management
on perceived value, customer satisfaction, and customer loyalty
Matsuoka, Kohsuke
- In:
Journal of business research : JBR
148
(
2022
),
pp. 131-148
Persistent link: https://www.econbiz.de/10013325458
Saved in:
4
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
5
The growing importance of customer-centric support services for improving customer experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
Saved in:
6
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L.
;
Hancock, Tyler
;
Kazandjian, Brett
; …
- In:
Journal of business research : JBR
144
(
2022
),
pp. 703-716
Persistent link: https://www.econbiz.de/10013185032
Saved in:
7
A time(ly) perspective of the service recovery paradox : how organizational learning moderates follow-up recovery effects
Lunardo, Renaud
;
Cusin, Julien
;
Flacandji, Michaël
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014380317
Saved in:
8
The Drucker intangibles measurement system : an academic perspective
Crosby, Lawrence A.
;
Ghanbarpour, Tohid
- In:
Journal of business research : JBR
155
(
2023
)
2
,
pp. 1-12
Persistent link: https://www.econbiz.de/10013492788
Saved in:
9
From recreation to responsibility : increasing environmentally responsible behavior in tourism
Su, LuJun
;
Hsu, Maxwell K.
;
Boostrom, Robert E.
- In:
Journal of business research : JBR
109
(
2020
),
pp. 557-573
Persistent link: https://www.econbiz.de/10012238124
Saved in:
10
Similarity over difference : how congruency in customer characteristics drives service experiences
Nguyen, July
;
Ferraro, Carla
;
Sands, Sean
- In:
Journal of business research : JBR
121
(
2020
),
pp. 592-603
Persistent link: https://www.econbiz.de/10012417380
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