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~person:"Klaus, Philipp"
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Beziehungsmarketing
24
Relationship marketing
24
Consumer behaviour
22
Konsumentenverhalten
22
Customer experience
16
Dienstleistungsqualität
15
Service quality
15
Customer satisfaction
12
Kundenzufriedenheit
12
Luxury goods
5
Luxusgüter
5
Internet marketing
4
Luxury experience
4
Online-Marketing
4
customer experience
4
Customer experience management
3
Einzelhandel
3
Retail trade
3
customer experience management
3
Customer experience quality
2
Customer experience strategy
2
Customer value
2
Dienstleistung
2
E-commerce
2
EXQ
2
Electronic Commerce
2
Emotion
2
Emotions
2
Experiment
2
Firm performance
2
Kundenwert
2
Luxury marketing
2
Luxury service experience
2
Luxury services
2
Marketing management
2
Marketingmanagement
2
Measurement
2
Messung
2
Online customer experience
2
Online retailing
2
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27
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27
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1
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English
28
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Klaus, Philipp
Bruhn, Manfred
112
Homburg, Christian
108
Kumar, V.
80
Huber, Frank
55
Verhoef, Peter C.
55
Han, Heesup
54
Herrmann, Andreas
49
Bauer, Hans H.
46
Hollebeek, Linda D.
46
Piller, Frank T.
46
Stauss, Bernd
44
Krafft, Manfred
43
Palmatier, Robert W.
40
Gil Saura, Irene
37
Mattila, Anna S.
37
Hippner, Hajo
33
Smith, Alan D.
33
Stock-Homburg, Ruth
33
Thaichon, Park
32
Van den Poel, Dirk
32
Wiedmann, Klaus-Peter
32
Wilde, Klaus D.
32
Mittal, Vikas
31
Neslin, Scott A.
30
Prentice, Catherine
30
Reichwald, Ralf
30
Svensson, Göran
30
Loureiro, Sandra Maria Correia
29
Töpfer, Armin
29
Evanschitzky, Heiner
28
Georgi, Dominik
28
Matzler, Kurt
28
Reinartz, Werner J.
28
Sheth, Jagdish N.
28
Eggert, Andreas
27
Grewal, Dhruv
27
Walsh, Gianfranco
27
Grönroos, Christian
26
Kleinaltenkamp, Michael
26
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Journal of retailing and consumer services
6
The journal of services marketing
6
International journal of market research
2
Journal of business research : JBR
2
European journal of marketing
1
European journal of marketing : EJM
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
International marketing review
1
Journal of direct, data and digital marketing practice : the international journal of the Institute of Direct Marketing
1
Journal of service management
1
Journal of service research
1
Managing consumer services : factory or theater?
1
Technological forecasting & social change : an international journal
1
The international journal of bank marketing : IJBM
1
The journal of product & brand management
1
The service industries journal
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ECONIS (ZBW)
28
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1
What matters most to ultra-high-net-worth individuals? : exploring the UHNWI luxury
customer
experience
(ULCX)
Klaus, Philipp
- In:
The journal of product & brand management
31
(
2022
)
3
,
pp. 368-376
Persistent link: https://www.econbiz.de/10013164342
Saved in:
2
Measuring
customer
experience
quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
3
Where is
customer
experience
(CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
4
There is a secret to success : Linking
customer
experience
management practices to profitability
Wetzels, Ruud W. H.
;
Klaus, Philipp
;
Wetzels, Martin
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303332
Saved in:
5
Quantifying the influence of
customer
experience
on consumer share-of-category
Klaus, Philipp
;
Kuppelwieser, Volker
;
Heinonen, Kristina
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014303364
Saved in:
6
A glimpse of the future retail
customer
experience
: guidelines for research and practice : editorial
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
73
(
2023
),
pp. 1-3
Persistent link: https://www.econbiz.de/10014303398
Saved in:
7
Editorial: guiding directions and propositions : placing dynamics at the heart of
customer
experience
(CX) research
Klaus, Philipp
;
Kuppelwieser, Volker
- In:
Journal of retailing and consumer services
59
(
2021
),
pp. 1-3
Persistent link: https://www.econbiz.de/10012434360
Saved in:
8
The role of
customer
experience
in the perceived value-word-of-mouth relationship
Kuppelwieser, Volker
;
Klaus, Philipp
;
Manthiou, Aikaterini
- In:
The journal of services marketing
36
(
2022
)
3
,
pp. 364-378
Persistent link: https://www.econbiz.de/10013407509
Saved in:
9
Lifestyle of the rich and famous : exploring the ultra-high net-worth individuals'
customer
experience
(UHCX)
Klaus, Philipp
;
Tarquini-Poli, Annalisa
;
Alawad, Nawal …
- In:
Journal of business research : JBR
147
(
2022
),
pp. 49-58
Persistent link: https://www.econbiz.de/10013271464
Saved in:
10
Customer
experience
, not brands will be on the iron throne
Klaus, Philipp
- In:
International journal of market research
62
(
2020
)
1
,
pp. 6-8
Persistent link: https://www.econbiz.de/10012173316
Saved in:
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