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~person:"Thakur, Ramendra"
~subject:"Service quality"
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Service quality
Dienstleistungsqualität
2
Service delivery
2
Structural equation model
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Artificial intelligence
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Consumer behaviour
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Self-efficacy
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Thakur, Ramendra
Wu, Ming-Lu
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The journal of services marketing
2
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ECONIS (ZBW)
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Alexa, may I adopt you? : the role of voice assistant empathy and user-perceived risk in customer service delivery
Coker, Kesha K.
;
Thakur, Ramendra
- In:
The journal of services marketing
38
(
2024
)
3
,
pp. 301-311
Persistent link: https://www.econbiz.de/10014515626
Saved in:
2
Consumers' decision-making self-efficacy for service purchases : construct conceptualization and scale
Hale, Dena
;
Thakur, Ramendra
;
Riggs, John
;
Altobello, …
- In:
The journal of services marketing
36
(
2022
)
5
,
pp. 637-657
Persistent link: https://www.econbiz.de/10013407580
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