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customer experience management
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The Hedonic Experience of Travel-Related Consumption
Miao, Li
;
Lehto, Xinran
;
Wei, Wei
-
2011
customer
experience
management, experiential consumption and consumer subjective well-being in the hospitality and tourism …
Persistent link: https://www.econbiz.de/10009467742
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2
Service Undone: A Grounded Theory of Strategically Constructed Silos and Their Impact on Customer-Company Interactions from the Perspective of Retail Employees
O'Reilly, Kelley A.
-
2010
interaction types is critical for both
customer
experience
management (CEM) initiatives and customer relationship management (CRM …
Persistent link: https://www.econbiz.de/10009482353
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