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Search: subject:"customer experience"
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Subject
All
Beziehungsmarketing
24,808
Relationship marketing
24,808
Consumer behaviour
8,622
Konsumentenverhalten
8,622
Kundenzufriedenheit
5,244
Customer satisfaction
5,239
Service quality
3,805
Dienstleistungsqualität
3,803
Brand management
2,492
Markenführung
2,490
Deutschland
2,224
Germany
2,211
Theory
2,202
Theorie
2,200
Lieferantenmanagement
2,125
Supplier relationship management
2,125
Social Web
1,967
Social web
1,967
Markenimage
1,824
Brand image
1,822
Marketingmanagement
1,819
Marketing management
1,799
Electronic Commerce
1,643
E-commerce
1,595
Online-Marketing
1,515
Internet marketing
1,499
Kundenwert
1,437
Customer value
1,413
Customer integration
1,394
Kundenintegration
1,394
Vertrauen
1,329
Confidence
1,326
Einzelhandel
1,306
Retail trade
1,298
Brand
1,236
Markenartikel
1,220
Online retailing
1,197
Online-Handel
1,197
Customer service
1,110
Kundenservice
1,106
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Online availability
All
Undetermined
8,368
Free
3,253
Type of publication
All
Article
18,259
Book / Working Paper
6,733
Journal
28
Other
2
Type of publication (narrower categories)
All
Article in journal
14,767
Aufsatz in Zeitschrift
14,767
Aufsatz im Buch
3,359
Book section
3,359
Hochschulschrift
1,439
Thesis
1,166
Graue Literatur
1,045
Non-commercial literature
1,045
Working Paper
656
Arbeitspapier
654
Collection of articles of several authors
549
Sammelwerk
549
Case study
445
Fallstudie
445
Aufsatzsammlung
372
Ratgeber
228
Guidebook
211
Bibliografie enthalten
159
Bibliography included
159
Lehrbuch
142
Conference paper
135
Konferenzbeitrag
135
Textbook
127
Handbook
104
Handbuch
104
Konferenzschrift
102
Conference proceedings
70
Collection of articles written by one author
53
Sammlung
53
Reprint
47
Glossar enthalten
24
Glossary included
24
Interview
24
Festschrift
19
Systematic review
19
Übersichtsarbeit
19
Bibliografie
18
Article
17
Amtsdruckschrift
15
Fallstudiensammlung
15
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English
19,915
German
5,082
French
24
Undetermined
19
Polish
16
Italian
12
Czech
6
Spanish
4
Swedish
4
Romanian
3
Multiple languages
2
Dutch
2
Danish
1
Russian
1
Vietnamese
1
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Author
All
Bruhn, Manfred
112
Homburg, Christian
108
Kumar, V.
80
Huber, Frank
55
Verhoef, Peter C.
55
Han, Heesup
54
Herrmann, Andreas
49
Bauer, Hans H.
46
Hollebeek, Linda D.
46
Piller, Frank T.
46
Stauss, Bernd
44
Krafft, Manfred
43
Palmatier, Robert W.
40
Gil Saura, Irene
37
Mattila, Anna S.
37
Hippner, Hajo
33
Smith, Alan D.
33
Stock-Homburg, Ruth
33
Thaichon, Park
32
Van den Poel, Dirk
32
Wiedmann, Klaus-Peter
32
Wilde, Klaus D.
32
Mittal, Vikas
31
Neslin, Scott A.
30
Prentice, Catherine
30
Reichwald, Ralf
30
Svensson, Göran
30
Loureiro, Sandra Maria Correia
29
Töpfer, Armin
29
Evanschitzky, Heiner
28
Georgi, Dominik
28
Klaus, Philipp
28
Matzler, Kurt
28
Reinartz, Werner J.
28
Sheth, Jagdish N.
28
Eggert, Andreas
27
Grewal, Dhruv
27
Walsh, Gianfranco
27
Grönroos, Christian
26
Kleinaltenkamp, Michael
26
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Institution
All
Springer Fachmedien Wiesbaden
61
IGI Global
17
National Bureau of Economic Research
10
American Marketing Association
9
Books on Demand GmbH <Norderstedt>
8
Verlag Dr. Kovač
8
Fördergesellschaft Marketing an der Universität Augsburg
6
Harvard Graduate School of Business Administration
6
Haufe-Lexware GmbH & Co. KG
6
Universität St. Gallen
6
AMACOM
5
Information Resources Management Association
5
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
5
Springer-Verlag GmbH
5
Universität Mannheim
5
Verlag Franz Vahlen
5
Erich-Schmidt-Verlag <Berlin>
4
Fachhochschule Reutlingen / European School of Business
4
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
4
Technische Universität Dresden
4
Wiley-VCH
4
Edward Elgar Publishing
3
Erasmus Research Institute of Management
3
Eric Cuvillier <Firma>
3
Friedrich-Schiller-Universität Jena
3
Institut für Marktorientierte Unternehmensführung Mannheim
3
Logos Verlag Berlin
3
Nomos Verlagsgesellschaft
3
RWTH Aachen
3
Shaker Verlag
3
Svenska Handelshögskolan <Helsinki>
3
Thüringen / Landesregierung
3
USA / General Accounting Office
3
Völkerbund / Sub-Committee of Experts for the Unification of Customs Tariff Nomenclature
3
W. Kohlhammer GmbH
3
Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
3
Arbeitsmarktservice Österreich
2
Bundesverband des Deutschen Textil-Einzelhandels
2
Bundesvereinigung Logistik
2
Deutsche Verkehrswissenschaftliche Gesellschaft
2
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Published in...
All
Journal of business research : JBR
636
Journal of retailing and consumer services
589
Industrial marketing management : the international journal for industrial and high-tech firms
399
International journal of hospitality management
282
SpringerLink / Bücher
256
The journal of services marketing
229
The journal of business & industrial marketing
193
The service industries journal
186
Journal of the Academy of Marketing Science
166
Journal of strategic marketing
163
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
121
Journal of service research : JSR
120
Journal of hospitality marketing & management
119
Journal of travel and tourism marketing
117
The journal of product & brand management
111
Asia Pacific journal of marketing and logistics
109
Tourism management : research, policies, practice
109
Journal of service management
108
Journal of retailing
104
Psychology & marketing
103
Gabler Edition Wissenschaft
102
The journal of brand management : an international journal
101
Cogent business & management
100
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
84
Service business
82
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Business horizons
70
Journal of financial services marketing : JFSM
70
International journal of retail & distribution management
69
Springer eBook Collection / Business and Economics
69
European journal of operational research : EJOR
68
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Source
All
ECONIS (ZBW)
24,970
EconStor
21
RePEc
20
BASE
6
Other ZBW resources
5
Showing
31
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40
of
25,022
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Date (oldest first)
31
Digitalization of retailing: customer’s experiences, retail channel choices, and the chief digital officer
Hermes, Anna
-
2022
Persistent link: https://www.econbiz.de/10014435147
Saved in:
32
Conceptualizing green strategies' effects on
customer
experience
in the context of omnichannel retailing
Sfakianaki, Emmanouela
;
Vrechopoulos, Adam
;
Lazaris, Chris
- In:
International journal of innovation and technology …
19
(
2022
)
5
,
pp. 1-29
Persistent link: https://www.econbiz.de/10014232355
Saved in:
33
WeChat mobile-payment-based smart retail
customer
experience
: an integrated framework
Sun, Yinglu
;
Xue, Wei
;
Bandyopadhyay, Subir
;
Cheng, Dong
- In:
Information technology and management
23
(
2022
)
2
,
pp. 77-94
Persistent link: https://www.econbiz.de/10013267893
Saved in:
34
Customer delight, engagement, experience, value co-creation, place identity, and revisit intention : a new conceptual framework
Shoukat, Muhammad Haroon
;
Ramkissoon, Haywantee
- In:
Journal of hospitality marketing & management
31
(
2022
)
6
,
pp. 757-775
Persistent link: https://www.econbiz.de/10013327890
Saved in:
35
Customer experiences in crisis situations : an agency-structure perspective
Tronvoll, Bård
;
Edvardsson, Bo
- In:
Marketing theory
22
(
2022
)
4
,
pp. 539-562
Persistent link: https://www.econbiz.de/10013435578
Saved in:
36
Artificial empathy in marketing interactions : bridging the human-AI gap in affective and social
customer
experience
Liu-Thompkins, Yuping
;
Okazaki, Shintaro
;
Li, Hairong
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
6
,
pp. 1198-1218
Persistent link: https://www.econbiz.de/10013463910
Saved in:
37
CURIE : towards an ontology and enterprise architecture of a CRM conceptual model
Fernández-Cejas, Miguel
;
Pérez-González, Carlos J.
; …
- In:
Business & information systems engineering
64
(
2022
)
5
,
pp. 615-643
Persistent link: https://www.econbiz.de/10013445686
Saved in:
38
Physical retailing vs. physical distancing : an empirical study of Swedish retail adaptations in the wake of Covid-19
Hultman, Jens
;
Egan-Wyer, Carys
- In:
The international review of retail, distribution and …
32
(
2022
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10013274215
Saved in:
39
Examining the interconnections between e-crm,
customer
experience
, customer satisfaction and customer loyalty : a mediation approach
Mokha, Anupreet Kaur
;
Surya, Pushpender Kumar
- In:
Journal of electronic commerce in organizations : JECO
20
(
2022
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10014306945
Saved in:
40
In-store technologies to improve
customer
experience
and interaction : an exploratory investigation in Italian travel agencies
Dini, Mauro
;
Splendiani, Simone
;
Bravi, Laura
; …
- In:
The TQM journal : the international review of …
34
(
2022
)
7
,
pp. 94-114
Persistent link: https://www.econbiz.de/10013537703
Saved in:
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