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Services are characterised by the integration of customers while the service is produced. This integration leads to interruptions in the processing of a customer order until the customer provides the missing input. Since customer behaviour can be planned to a certain extent only challenges in...
Persistent link: https://www.econbiz.de/10009228813
The dramatic drop in prices on the German stock exchange in the period from 2000 to 2003 was one cause for the rising number of delistings in Germany. This development triggered the study on the aptitude of listed companies to remain listed although the authors were well aware that a negative...
Persistent link: https://www.econbiz.de/10005026953
This paper explores approaches to measure the performance of the internal audit function. Based upon three proposed … dimensions of formal internal audit performance - material performance, cost and risk - it uses competence research methodology … to characterize and structure internal audit competence as the prerequisite for material performance that can be measured …
Persistent link: https://www.econbiz.de/10005026985