This research aims to analyze the role of positive and negative emotions in decisions about supplier switching in the hotel industry. It shows how, in addition to switching costs and relational norms, positive emotions, such as happiness, empathy, gladness and satisfaction, also act as switching...

Pour la septième année consécutive, DRM propose dans ce « Repères » un regard pluriel sur le monde des entreprises en mettant l'accent sur les enjeux et tendances actuels. Parmi les sujets traités cette année, des questions variées liées à l'actualité des entreprises sur...

This article presents a research on the use of e-mail in the hierarchical control relationship. Three characteristics of this NTIC (quasi contract, large diffusion and conviviality) explain the fact that e-mail is used as a supervision tool by managers and a means for the subordinates to signal...

This paper proposes a review of empirical research in marketing on the performance of buyer-supplier relationships for the last twenty years. The authors develop the theoretical models of the studies and analyse their results along four dimensions: economic performance, harmonious cooperation,...

L'objet de cette étude est d'analyser l'exercice du contrôle au sein d'alliances verticales marquées par une forte asymétrie de dépendance entre des partenaires. Deux études de cas sont réalisées et portent sur le contrôle que des clients dépendants de leurs fournisseurs partenaires...

The purpose of this article is to explore roles of industrial partnership agreements through the literature about budgets. The analysis confirms the roles proposed by the inter-organizational literature (more specifically by the relational approach) and highlights also roles and drawbacks not...

Partnership, vassalage, market, and lordship: 4 buyer-supplier configurationsThis article presents the results of a study on buyer-supplier control in the manufacturing industry based on six case studies. Four control configurations are proposed according to the purchasing environment of buyers....

Theoretical explanations of the decision to outsource typically range from functionalism (search for efficiency) to institutionalism (search for legitimacy). Up to date, most empirical studies on the subject have been carried out relying on secondary data sources and are generally inspired by...