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Business models for the service transformation of industrial firms
Adrodegari, Federico; Saccani, Nicola - In: The service industries journal 37 (2017) 1/2, pp. 57-83
Persistent link: https://www.econbiz.de/10011711336
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Service modularity : literature overview of concepts, effects, enablers, and methods
Mattos, Camila Silva de; Fettermann, Diego de Castro; … - In: The service industries journal 41 (2021) 15/16, pp. 1007-1028
Persistent link: https://www.econbiz.de/10012695308
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Customer engagement and employee engagement : systematic review and future directions
Chandni, Shumaila; Rahman, Zillur - In: The service industries journal 40 (2020) 13/14, pp. 932-959
Persistent link: https://www.econbiz.de/10012292979
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A review of customer citizenship behaviors in the service context
Gong, Taeshik; Yi, Youjae - In: The service industries journal 41 (2021) 3/4, pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
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Advancing knowledge through literature reviews : "what", "why", and "how to contribute"
Lim, Weng Marc; Kumar, Satish; Ali, Faizan - In: The service industries journal 42 (2022) 7/8, pp. 481-513
Persistent link: https://www.econbiz.de/10013362132