Criminal elements in today's technology-driven society are using every means available at their disposal to launder the proceeds from their illegal activities. While many-anti-money laundering solutions have been in place for some time within the financial community, they cannot adapt to the...

There have been few studies that investigate the reasons that dissatisfied customers stay with service organisations. Further, there have been no studies that have investigated a range of factors simultaneously in a single model in the business services sector. This paper attempts to address...