Han, S. Bruce.; Chen, Shaw K.; Ebrahimpour, Maling - 2007
certification, TQM practices,organizational competitiveness, customer satisfaction, and business performance. An a priori model is … performance. However, one important result is the strong evidence that both the ISO 9000 certification efforts and TQM practices … enhance organizational competitiveness, which in turn helps to improve business performance. The study also indicates that ISO …