The foundations -- Introduction -- Choosing a topic -- The role of the supervisor -- Group work, group dynamics and the role of conflict -- Ethical considerations -- Undertaking the research -- Planning the research project -- Literature review -- Data gathering -- Qualitative data collection...

R & D function / F. Frattini, V. Lazzarotti and R. Manzini -- R & D projects / F. Frattini and D. Chiaroni -- R & D people / A. Di Minin and A. Piccaluga -- R & D and financial investors / A. Grandi, B.H. Hall and R. Oriani -- R & D information / S. Morricone and R. Oriani -- Technology platform...

"The Routledge Handbook of Service Research Insights and Ideas offers authoritative coverage of current scholarship in the expanding discipline of service research. Original chapters from the world's leading specialists in the discipline explore foundations and innovations in services,...