There have been few studies that investigate the reasons that dissatisfied customers stay with service organisations. Further, there have been no studies that have investigated a range of factors simultaneously in a single model in the business services sector. This paper attempts to address...

Dr. Mock began the session by paying tribute to Dr. Myron Dorfman, Professor of Petroleum Engineering at the University of Texas, who had just passed away after a protracted illness. Dr. Dorfman, more than other any individual, was responsible for bringing the geopressured-geothermal...

This document is a preliminary effort to draw together some of the important simulation models that are available to Reclamation or that have been developed by Reclamation since 1987. This document has also attempted to lay out a framework by which these models might be used both for the...

This paper presents a methodology and results for assessing the impact of production and energy efficiency, environmental regulation, and abatement capital expenditure constraints (e.g. capital rationing) on the productivity of energy and pollution intensive sectors. Energy is treated like any...

The onus on landholders in relation to environmental performance is ever increasing. One toolfor achieving environmental improvements is the design and promotion of region-specific‘best management practices’ (BMPs). These are conservation practices aimed at reducingdiffuse source pollution...

The first essay developed a respondent model of Bayesian updating for a double-bound dichotomous choice (DB-DC) contingent valuation methodology. I demonstrated by way of data simulations that current DB-DC identifications of true willingness-to-pay (WTP) may often fail given this respondent...

The CLUES model is an integrated catchment based model that designed to assist policy makers in understanding the implications of land use scenarios for water quality and a range of other indicators. CLUES integrates a number of existing models from several research providers, including SPARROW...

Choosing a mechanism to encourage landholders to change their land management inorder to deliver environmental outcomes is a complicated process. Careful instrumentselection may count for little if uptake and adoption are insufficient to meetperformance targets. Similarly, investors may require...