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Understanding business process...
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Business process management
3
Prozessmanagement
3
Customer integration
2
Kundenintegration
2
Theorie
2
Theory
2
Advanced demand
1
Bank
1
Betriebliche Kreislaufwirtschaft
1
Betriebliche Wertschöpfung
1
Beziehungsmarketing
1
Business performance
1
Capacity
1
Closed loop supply
1
Customer experience
1
Customer satisfaction
1
Dienstleistung
1
Dienstleistungsqualität
1
EU countries
1
EU-Staaten
1
Experience co-creation
1
Financial services
1
Finanzdienstleistung
1
Forecasting
1
Großbritannien
1
Innovation
1
Innovation management
1
Innovationsmanagement
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Internet der Dinge
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Internet of Things
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Internet of things
1
Kundenzufriedenheit
1
Lieferkette
1
Management
1
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1
Organisatorischer Wandel
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English
13
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10
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Maull, Roger S.
13
Smart, P.A.
8
Maull, R.S.
7
Ng, Irene
6
Smith, Laura A.
4
Childe, S.J.
3
Maddern, Harry
3
Baker, Paul
2
Harris, A.
2
Karasneh, A.Al-Fatah
2
Maull, Roger
2
Ng, Irene C. L.
2
Ponsignon, Frederic
2
Smart, Andi
2
Bennett, J.
1
Brax, Saara A.
1
Godsiff, Philip
1
Gosiff, Phil
1
Holme, Mike
1
Hudson, M.
1
Klaus, Philipp
1
Kumar, V.
1
Lean, J.
1
Maddern, H.
1
Maull, Wendy
1
Parry, Glenn
1
Parry, Glenn C.
1
Ponsignon, F.
1
Radnor, Z.J.
1
Smart, Philip A.
1
Smart, Philip Andrew
1
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1
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Discussion Papers in Management
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
4
Production planning & control : PPC
2
The service industries journal
2
British journal of management : BJM
1
International journal of computer integrated manufacturing : IJCIM
1
International journal of production research
1
International journal of service industry management : IJSIM
1
Journal of service management
1
Supply chain management : an international journal
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ECONIS (ZBW)
11
OLC EcoSci
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1
Understanding business process management : implications for theory and practice
Smart, Philip Andrew
;
Maddern, Harry
;
Maull, Roger S.
- In:
British journal of management : BJM
20
(
2009
)
4
,
pp. 491-507
Persistent link: https://www.econbiz.de/10003922361
Saved in:
2
Customer satisfaction and service quality in UK financial services
Maddern, Harry
;
Maull, Roger
;
Smart, Andi
;
Baker, Paul
- In:
International journal of operations & production …
27
(
2007
)
9
,
pp. 999-1019
Persistent link: https://www.econbiz.de/10007762590
Saved in:
3
Customer satisfaction and service quality in UK financial services
Maddern, Harry
;
Maull, Roger
;
Smart, Andi
;
Baker, Paul
- In:
International journal of operations & production …
27
(
2007
)
9-10
,
pp. 999-1019
Persistent link: https://www.econbiz.de/10007797859
Saved in:
4
A reference model of 'operate' processes for process-based change
Smart, P.A.
;
Maull, R.S.
;
Childe, S.J.
- In:
International journal of computer integrated …
12
(
1999
)
6
,
pp. 471-482
Persistent link: https://www.econbiz.de/10007054032
Saved in:
5
Current issues in business process re-engineering
Maull, R.S.
;
Weaver, A.M.
;
Childe, S.J.
;
Smart, P.A.
; …
- In:
International journal of operations & production …
15
(
1995
)
11
,
pp. 37-52
Persistent link: https://www.econbiz.de/10006858902
Saved in:
6
An evaluation of 'fast track' in A&E: a discrete event simulation approach
Maull, R.S.
;
Smart, P.A.
;
Harris, A.
;
Karasneh, A.Al-Fatah
- In:
The service industries journal
29
(
2009
)
7
,
pp. 923-942
Persistent link: https://www.econbiz.de/10008275434
Saved in:
7
An evaluation of 'fast track' in A&E: a discrete event simulation approach
Maull, R.S.
;
Smart, P.A.
;
Harris, A.
;
Karasneh, A.Al-Fatah
- In:
The service industries journal
29
(
2009
)
7-8
,
pp. 923-942
Persistent link: https://www.econbiz.de/10008286040
Saved in:
8
Capitalizing on thematic initiatives: a framework for process-based change in SMEs
Smart, P.A.
;
Maull, R.S.
;
Childe, S.J.
;
Radnor, Z.J.
- In:
Production planning & control : PPC
15
(
2004
)
1
,
pp. 2-12
Persistent link: https://www.econbiz.de/10007154721
Saved in:
9
Improving control through effective performance measurement in SMEs
Hudson, M.
;
Lean, J.
;
Smart, P.A.
- In:
Production planning & control : PPC
12
(
2001
)
8
,
pp. 804-813
Persistent link: https://www.econbiz.de/10007170424
Saved in:
10
Service delivery system design: characteristics and contingencies
Ponsignon, F.
;
Smart, P.A.
;
Maull, R.S.
- In:
International journal of operations & production …
31
(
2011
)
3
,
pp. 324-350
Persistent link: https://www.econbiz.de/10008820726
Saved in:
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