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83
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63
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47
Svensson, Göran
47
Dale, Barrie G.
46
Prybutok, Victor R.
46
Brekke, Kurt R.
45
Hanushek, Eric Alan
45
Merz, Joachim
45
Stauss, Bernd
45
Mittal, Vikas
44
Immervoll, Herwig
43
Town, Robert J.
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Vogt, William B.
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O'Donoghue, Cathal
42
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41
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Economics Department, Organisation de Coopération et de Développement Économiques (OCDE)
13
Technische Universität <München> / Lehrstuhl für Fördertechnik Materialfluß Logistik
13
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International journal of production research
945
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694
International journal of hospitality management
687
European journal of operational research : EJOR
553
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Discussion paper series / IZA
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Management science : journal of the Institute for Operations Research and the Management Sciences
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216
Europäische Hochschulschriften / 5
211
Journal of health economics
207
Journal of travel and tourism marketing
207
Journal of air transport management
203
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202
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192
Cogent business & management
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180
International journal of quality and service sciences
174
Technological forecasting & social change : an international journal
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Services marketing quarterly
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1
Six Sigma applied to reduce patients' waiting time in a cancer pharmacy
Arafeh, Mazen
;
Barghash, Mahmoud A.
;
Sallam, Eman
; …
- In:
International journal of six sigma and competitive …
8
(
2013/14
)
2
,
pp. 105-124
Persistent link: https://www.econbiz.de/10010490561
Saved in:
2
Shedding light on
hospital
service failure : findings from Taiwanese medical QCC
Chiu, Wen-Hong
;
Luong, Chi-Quyen
;
Chi, Hui-Ru
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1718-1737
Persistent link: https://www.econbiz.de/10012385056
Saved in:
3
An integrated
simulation
-DEA approach to imporve quality care of medical centres
Azadeh, Mohammad Ali
;
Sepahi, Masoome
;
Haghighi, Sara …
- In:
International journal of process management and …
3
(
2013
)
3
,
pp. 352-370
Persistent link: https://www.econbiz.de/10010339882
Saved in:
4
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
Saved in:
5
Deconstructing service quality and customer satisfaction : challenges and directions for future research
Torres, Edwin N.
- In:
Journal of hospitality marketing & management
23
(
2014
)
5/6
,
pp. 652-677
Persistent link: https://www.econbiz.de/10010402053
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6
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
7
Hospital
service quality preferences among culture diversity
Wongrukmit, Patcharin
;
Thawesaengskulthai, Natcha
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 908-922
Persistent link: https://www.econbiz.de/10010393799
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8
Measuring customer service in a private
hospital
Bisschoff, Christo
;
Clapton, Hannes
- In:
Problems and perspectives in management : PPM ; …
12
(
2014
)
4
,
pp. 43-54
Persistent link: https://www.econbiz.de/10010511554
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9
Fulfilment of expectations mediating quality and satisfaction : the case of
hospital
service
Marimon, Frederic
;
Gil-Doménech, Dolors
;
Bastida, Ramon
- In:
Total quality management & business excellence
30
(
2019
)
2
,
pp. 201-220
Persistent link: https://www.econbiz.de/10012199739
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10
A study of service quality, corporate social responsibility,
hospital
image, and
hospital
value creation in Medan
Lubis, Arlina Nurbaity
;
Lumbanraja, Prihatin
;
Lubis, …
- In:
European research studies
20
(
2017
)
4B
,
pp. 125-133
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