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Service quality of online transactions : the PayPal case
Assimakopoulos, Costas; Papaioannou, Eugenia; … - In: International journal of electronic marketing and … 9 (2018) 4, pp. 378-397
Persistent link: https://www.econbiz.de/10011975074
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Service quality improvement at public utilities : a case
Prashar, Anupama - In: International journal of services and operations management 22 (2015) 3, pp. 257-286
Persistent link: https://www.econbiz.de/10011522586
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The influence of service quality and passenger satisfaction towards electric train services (ETS) : a PLS-SEM approach
Azmi Mat; Norliza Saiful Bahry; Nur Liana Kori; Zarina … - In: Foundations of Management : the journal of Warsaw … 11 (2019) 1, pp. 57-64
This research is about service quality (responsiveness, reliability, tangible, safety and securi-ty) dimensions becoming major determinants of passenger satisfaction towards Electric Train Services (ETS). The significance of this study is intended to assist Keretapi Tanah Melayu Berhad (KTMB) to...
Persistent link: https://www.econbiz.de/10012024183
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Service quality in electricity distribution in Brazil : a Malmquist approach
Marinho, Alexandre; Resende, Marcelo - 2016
The paper undertakes a dynamic analysis for service quality in the electricity distribution in Brazil between 2010 and 2014 based on Malmquist indexes constructed upon Data Envelopment Analysis (DEA) distance functions. The motivation for the less usual consideration of efficiency frontiers for...
Persistent link: https://www.econbiz.de/10011586315
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ANN, QFD and ISM approach for framing electricity utility service in India for consumer satisfaction
Satapathy, Suchismita - In: International journal of services and operations management 18 (2014) 4, pp. 404-428
Persistent link: https://www.econbiz.de/10010474466
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An analysis for service quality enhancement in electricity utility sector of India by SEM
Satapathy, Suchismita - In: Benchmarking : an international journal ; BIJ 21 (2014) 6, pp. 964-986
Persistent link: https://www.econbiz.de/10010417215
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Interpretive structural modeling for E-electricity utility service
Satapathy, Suchismita; Patel, S. K.; Biswas, A.; … - In: Service business 6 (2012) 3, pp. 349-367
Persistent link: https://www.econbiz.de/10009613980
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Evaluation of service quality of electricity sector by ANN method and sector wise analysis by linear discriminate analysis (LDA)
Satapathy, Suchismita; Patel, S. K.; Mahapatra, Siba Sankar - In: International journal of procurement management 6 (2013) 3, pp. 350-377
Persistent link: https://www.econbiz.de/10009757525
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Service quality, customer satisfaction and loyalty among industrial customers of a public electricity utility in Malawi
Chodzaza, Gilbert E.; Gombachika, Harry S. H. - In: International journal of energy sector management : IJESM 7 (2013) 2, pp. 269-282
Persistent link: https://www.econbiz.de/10009790249
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A customer oriented systematic framework to extract business strategy in Indian electricity services
Satapathy, Suchismita; Mishra, Pravudatta - In: Journal of industrial engineering international 9 (2013), pp. 1-18
Competition in the electric service industry is highlighting the importance of a number of issues affecting the nature and quality of customer service. The quality of service(s) provided to electricity customers may be enhanced by competition, if doing so offers service suppliers a competitive...
Persistent link: https://www.econbiz.de/10010225059