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ISO 9004 maturity model for qu...
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42
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Kumar, Vikas
41
Zink, Klaus J.
41
Cudney, Elizabeth A.
40
Cheng, T. C. E.
39
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International journal of production research
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International journal of productivity and quality management : IJPQM
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International journal of quality and service sciences
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Springer eBook Collection
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Cogent business & management
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159
Journal of air transport management
150
Tourism management : research, policies, practice
150
Services marketing quarterly
144
Health care management review : HCM review
142
Journal of hospitality marketing & management
140
Journal of travel and tourism marketing
138
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1
Enhancing customer satisfaction through quality management practices
Harish U. C.
;
Subha, M. V.
- In:
International journal of applied business and economic …
13
(
2015
)
2
,
pp. 923-935
Persistent link: https://www.econbiz.de/10011377014
Saved in:
2
Innovative methodology for the development of operational management standards in the hotel business
Kharenko, Dmytro
;
Titomir, Ludmila
;
Markovska, Anastasiia
- In:
Technology audit and production reserves
1
(
2023
)
4/69
,
pp. 36-41
Persistent link: https://www.econbiz.de/10014388613
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3
World experience of process quality management of teacher training in HEI
Kravchenko, Tetyana
;
Saienko, Iryna
- In:
Baltic Journal of Economic Studies
6
(
2020
)
4
,
pp. 90-97
Persistent link: https://www.econbiz.de/10012586974
Saved in:
4
ISO 26000 efforts and corporate social responsibility performance in Malaysian automotive industry
Nurul Fadly Habidin
;
Nursyazwani Mohd Fuzi
;
Farah …
- In:
International journal of business excellence
7
(
2014
)
4
,
pp. 515-529
Persistent link: https://www.econbiz.de/10011296473
Saved in:
5
Investigation of TQM implementation : empirical study in Brazilian ISO 9001-registered SMEs
Oliveira, G. S.
;
Corrêa, J. E.
;
Balestrassi, P. P.
; …
- In:
Total quality management & business excellence
30
(
2019
)
6
,
pp. 641-659
Persistent link: https://www.econbiz.de/10012199775
Saved in:
6
Corporate social responsibility practices, Iso 26000 efforts and CSR performance in Malaysian automotive industry
Nursyazwani Mohd Fuzi
;
Nurul Fadly Habidin
;
Auni Fatin …
- In:
International journal of managerial and financial accounting
5
(
2013
)
3
,
pp. 277-293
Persistent link: https://www.econbiz.de/10010361588
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7
The impact of ISO 9000 certification on firms' financial performance
Chatzoglou, Prodromos
;
Chatzoudes, Dimitrios
;
Kipraios, …
- In:
International journal of operations & production …
35
(
2015
)
1
,
pp. 145-174
Persistent link: https://www.econbiz.de/10010472527
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8
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
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9
Acceptance of mobile banking in Islamic banks : integration of DeLone and McLean IS model and unified theory of acceptance and use of technology
Mansour, Majeed Mustafa Othman
- In:
International journal of business excellence : IJBEX
21
(
2020
)
4
,
pp. 564-584
Persistent link: https://www.econbiz.de/10012250854
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10
Measuring service quality in Indian hospitals : an analysis of SERVQUAL model
Konsra, Pooja
;
Jha, Abhishek Kumar
- In:
International journal of services and operations management
24
(
2016
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011598293
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