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Information effects of warehouse automation on sales in omnichannel retailing

Tagashira, Takumi - In: Journal of retailing and consumer services 66 (2022), pp. 1-8

Persistent link: https://www.econbiz.de/10013209642

New models of strategic customers in the age of omnichannel retailing

Gao, Fei; Su, Xuanming - In: Channel strategies and marketing mix in a connected world, (pp. 147-164). 2020

Persistent link: https://www.econbiz.de/10012146860

Learning efficient in-store picking strategies to reduce customer encounters in omnichannel retail

Neves-Moreira, Fábio; Amorim, Pedro - In: International journal of production economics 267 (2024), pp. 1-16

Persistent link: https://www.econbiz.de/10014460472

Is the shopper always the king/queen? : study of omnichannel retail technology use and shopping orientations

Mimoun, Mohamed Slim Ben; Lancelot Miltgen, Caroline; … - In: Journal of retailing and consumer services 65 (2022), pp. 1-12

Persistent link: https://www.econbiz.de/10013169648

Designing a seamless shopping journey through omnichannel retailer integration

Cocco, Helen; Demoulin, Nathalie T. M. - In: Journal of business research : JBR 150 (2022), pp. 461-475

Persistent link: https://www.econbiz.de/10013365744

Customer engagement through omnichannel retailing : the effects of channel integration quality

Lee, Zach W. Y.; Chan, Tommy K. H.; Chong, Alain Yee Loong - In: Industrial marketing management : the international … 77 (2019), pp. 90-101

Persistent link: https://www.econbiz.de/10012004178

Omnichannel retailing : the role of situational involvement in facilitating consumer experiences

Hsia, Tzyh-Lih; Wu, Jen-Her; Xu, Xiaoyu; Li, Qi; Peng, … - In: Information & management : the internat. journal of … 57 (2020) 8, pp. 1-14

Persistent link: https://www.econbiz.de/10012418450

Customer supercharging in experience-centric channels

Bell, David R.; Gallino, Santiago; Moreno, Antonio - In: Management science : journal of the Institute for … 66 (2020) 9, pp. 4096-4107

Persistent link: https://www.econbiz.de/10012297783

Omnichannel retail operations with refurbished consumer returns

He, Yi; Xu, Qingyun; Wu, Pengkun - In: International journal of production research 58 (2020) 1, pp. 271-290

Persistent link: https://www.econbiz.de/10012193957

Omnichannel retailing return operations with consumer disappointment aversion

Shen, Yinhai; Zhang, Qing; Zhang, Zhichao; Ma, Xinyu - In: Operations research perspectives 9 (2022), pp. 1-13

Product returns is a widespread phenomenon associated with online retailing, where both consumer behavior and retailers' operation decisions are inextricable topics. To improve the returns experience, retailers have forayed into omnichannel return operations and consumers are sophisticated...

Persistent link: https://www.econbiz.de/10014245477