This paper presents an empirically validated conceptual model of Business Process Management(BPM) to enable the pursuit of BPM theory. Phase One of the research focussed on the development of an initial model of BPM, derived from a synthesis of current literature. Thismodel consists of five key...

Criminal elements in today's technology-driven society are using every means available at their disposal to launder the proceeds from their illegal activities. While many-anti-money laundering solutions have been in place for some time within the financial community, they cannot adapt to the...

Discovering a set of domain classes during object-oriented analysis isintellectually challenging and time-consuming for novice analyzers. This chapterpresents a taxonomic class modeling (TCM) methodology that can be used forobject-oriented analysis in business applications. Our methodology helps...

There have been few studies that investigate the reasons that dissatisfied customers stay with service organisations. Further, there have been no studies that have investigated a range of factors simultaneously in a single model in the business services sector. This paper attempts to address...

IT security outsourcing is the establishment of a contractual relationship between an organization with an outside vendor which assumes responsibility for the organisation’s security functions. Outsourcing in IS has had a variable history of success and the complexity of the decision making...

This paper presents a generic conceptual model of risk evaluation in order to manage the risk throughrelated constraints and variables under a multi-agent collaborative design environment. Initially, a hierarchyconstraint network is developed to mapping constraints and variables. Then, an...