A comparison between E-TailQ and ES-Qual for measuring e-service quality in the retail industry : an emerging economy case
Year of publication: |
2023
|
---|---|
Authors: | Zia, Sumreen ; Rafique, Raza ; Ur Rehman, Hakeem ; Chudhery, Muhammad Adnan Zahid |
Published in: |
The TQM journal : the international review of organizational improvement. - Bradford : Emerald Group Publ., ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 35.2023, 8, p. 2228-2254
|
Subject: | E-retailer service quality | Emerging economy | Online shopping | Structural equation modeling | Schwellenländer | Emerging economies | Dienstleistungsqualität | Service quality | Online-Handel | Online retailing | Einzelhandel | Retail trade | Strukturgleichungsmodell | Structural equation model | Electronic Commerce | E-commerce | Konsumentenverhalten | Consumer behaviour | Website | Kundenzufriedenheit | Customer satisfaction |
-
Dhingra, Sanjay, (2020)
-
Factors driving consumer loyalty intention towards e-tailers : an integrated model
Punyatoya, Plavini, (2018)
-
Customers' perceptions as an antecedent of satisfaction with online retailing services
Mwencha, Peter, (2018)
- More ...
-
Chudhery, Muhammad Adnan Zahid, (2023)
-
Safdar, Sarah, (2022)
-
A hybrid approach with step-size aggregation to forecasting hierarchical time series
Ur Rehman, Hakeem, (2023)
- More ...